Return and Restocking Policy 
O 2Nails.com.my guarantees the authenticity and craftsmanship of all displayed merchandise. Each item is insured and delivered with a high level of care and accuracy. Customers may only return merchandise that is defective, visibly damaged, or shipped incorrectly.

Faulty, Incorrectly Supplied or Damaged/Non-Working Items

If we have supplied an item incorrectly or if it is damaged when received or is faulty when received you should notify us within 7 days of receipt on +6(03) 62502398 or  support@o2nails.com.my  quoting your original invoice number.  

O2Nails.com.my will arrange the uplift of the goods. Should we, after inspection of said items be satisfied as to the alleged defects we will either replace the goods or arrange a refund of the goods. You will be charged the actual cost of the delivery and collection.

PLEASE NOTE  : inspections can take up to 1 month to complete. 

It is advisable to inspect the goods prior to signing for delivery. If you can see any damage whatsoever to the packaging sign for the goods as damaged, please do not sign and refuse the delivery to be returned.  

PLEASE NOTE  : Any special indent order is not Refundable and Returnable (non-defective/damaged) 

When getting your item ready to send back, please make sure that the item meets the following guidelines:

• The item is in its original box and original packaging and should not be used.

• The product is securely packaged to avoid damage

• The product is sent with all of its parts and manuals

Restocking Fees

In order to keep our prices low, we have to charge a restocking fee in certain instances to recoup the cost associated with returns. A 15% restocking fee will be assessed in the following situations:

• Non-defective merchandise returned is visibly used, or damaged condition

• Orders “Refused” without authorization

• Returns that were shipped back after 7 days of the date received (Note: unless authorized, late returns will be rejected)

• Any return that is not the result of defective/damaged merchandise or a shipping error

After 7 days, purchases made from o2nails.com.my are no longer covered by our Return Policy. After this time, products are covered by the Manufacturer’s Warranty •.All our machines have a warranty that lasts for one year while our consumable products have no warranty.